I called At&t to inquire why my phone bill was practically double than normal and waited for a customer service representative for 40 minutes although when I finally connected with one he stated he had sat there for an hour without one call. Then he went on to explain he was new and maybe he wasn't routed many calls.
That's just what I wanted to hear.
When I explained my problem he stated my plan had been changed the previous month although I am the only one on this account and I have a password protected account.
When I decided this was just too much to believe, I really don't even need a home phone, he transferred me to retention and stated that was pretty much all he did all day was transfer calls to retention.
Who is running this company? I then sat on the phone again for 15 minutes and could not convince this person that I have had it... And wanted to disconnect. I have Verizon cell service that I am more than happy with... So finally he agreed to disconnect my phone but before I knew it he transferred me to the Uverse department and I had to start all over again.
I will never get these two hours of my life back... But at least I'm through with At&t.
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