Complaint / Review
TXU
Hold Times Too Long, Billing Issue Unresolved After Days of Trying

TXU needs to hire more support people. Their automated system is near impossible. The hold times are ridiculous. They should review the hold times and hire more people based on hold time. If it is more than 5 minutes over a period of 30 minutes, hire another person... I have been trying for days to get through on a billing issue to no avail.