After 12 years tile has begun to fall of our Mission Pool at the Spa spillway due to fracturing in the wall. This is a structural construction problem that should be covered by Missions Lifetime Structural Warranty, - the primary reason we chose Mission to build or pool. I have called them numerous times, but as in the past, I have to hound them and contact outside agencies to get them to respond and to fulfill their commitments.
In 1992 Mission sold me a Solar heating system and within 3 months the company that installed it went bankrupt - we bought that system because of the 15 year warranty that company boasted, and have had to threaten Mission each time we have needed to get the Solar System repaired over the years.
We had paid over $500.00 for a deep end ramp for the pool/spa construction and the section of decking in that area had to be replaced twice so far, (each time it is poorly matched and constructed) - it has been shifting yet again.
We thought Mission would be the better pool company because they push their warranty and customer service at sales and closure of contracts. They dont tell you that you will have to work very hard and long to get them to respond, and then the quality of the work may still make you shake your head. The should change their name to Mission Impossi-pools!
0 comments