In 1989 California pools engineered and built a swimming
pool in our backyard. The pool cracked and leaked almost immediately.
We had it repaired 9 times in the first 10 years. Finally we insisted
that they repair it properly by "stitching" which involves saw cutting
the cracks and reinforcing the rebar... Which was found to be substandard
to code requirements. This crack was in the deep end of our pool and
has not leaked since. Recently we noticed that a similar crack appeared
in the shallow end of our pool and we have been trying unsuccessfully
since last April to get California Pools to repair the leak under their
"lifetime" structural warranty. The salesperson that sold us the pool
Fred Schiel visited the pool in late April and told us that business is
really slow and that he could not honor our warranty even though he
promised us that our pool was built strongly enough to stand on its own
without any soil supporting it at all. Cal pools is now saying that our
pool is cracking because of soil movement as it was built on fill. They
knew this when they built the pool as they did the engineering and gave
the OK to build. If a soils issue was present, they should not have
built the pool in the first place which is what Fred told us during his
visit. He also told us that he hoped we would move swo that the lifetime
warranty was no longer valid. Fred is no longer responding to our
phone calls and he only answers his voice mail if the call comes from
one of our friends phones numbers as he thinks it is a new customer.
Dealing with Cal pools corporate has been just as frustrating as they
are apparently also apparently also conspiring to not honor their
warranty. We have complete documentation of all these leaks starting
back when the pool was built. This pool was obviously poorly engineered
and built using substandard materials and we would like it repaired or
replaced with a properly constructed pool. We paid a lot of money for
this pool... Over $33,000 back in 1989 and we have not been able to enjoy
it due to all the problems we have had with it. We would like to settle
this amicably if possible but Cal pools has so far refused to do the
right thing and repair their defective workmanship on our pool. I tried
to attach 8 exhibits to this email, please let me know if you did not
receive them.
Thank you
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