Consumers beware!!! As an employee of Express Home Services L.L.C., I wish to remain anonymous. I have seen first hand the faulty business practices consumers are forced to endure after signing a legally binding contract. They include, but are not limited to...
Product Bait and Switch
This is the most disturbing, and a very common practice used to keep you from cancelling your contract within 72 hours. This happens as a result of promising next day installation of a product that in most cases isnt in their warehouse, and in some cases has not even been ordered by the installation date. "Design Consultants" show up to your house with a high end sample, and lock you into an agreement. When the installers show up, they will unload inferior laminate product made overseas instead of the high end Shaw or Mohawk product you are expecting-the same goes for top of the line plush carpet being switched out for bottom barrel product in the same color-DO NOT BE FOOLED! Ask to see the box your product originally came out of, not the repackaged box bearing the EHS name. You can request the sample be brought out on the day of installation. You can also request the bill of lading bearing the product name and call the manufacturer the installer picked the product up from. You have the right to question ANYONE coming into your home!
Faulty Installation
EHS has been BOOTED from the Better Business Bureau, and receive countless complaints with the Registrar of Contractors on a REGULAR BASIS. Customer complaints include tile that has been laid crooked and unevenly staggered, contrary to the manufacturer's specified requirements. Laminate installations where, instead of manufacturer's 2 in1 underlayment, the installer used a cut up piece of cardboard-this caused the floor to squeak so bad it had to be tore up and replaced (mind you, the installer still worked for EHS after this incident). When the customer complained, EHS told them the monsoon moisture was the cause of the squeaky floor, this is FALSE! Any installer knows laminate needs to acclimate in the environment it will be installed in for at least 48 hrs prior-this is a guideline EHS blatantly ignores as they are a next day installation company.in cases like this, EHS will actually try to "buy the customer out" to keep them from filing an ROC complaint.in addition to this, EHS installers are subcontractors, not Express employees! Another common practice is telling customers their product has been damaged to buy some time until they actually receive it in the warehouse-DO NOT FALL FOR THIS! You can request to see the damaged product to ensure you are not being lied to.
Immoral Sales techniques
In an effort to lock a customer into a sale, often times a "Design Consultant" will place a mock call to the office in front of you to give you the impression they are "checking stock"-do not fall for this! In most cases they are using codes, and talking to an answering machine! This is the most deceptive practice, as they make you believe stock is limited when it is not! Furthermore, there have been cases where customers have requested a detailed billing after realizing they paid way too much. EHS will NEVER provide this! Ask yourself... If they are legitimate, why is this a secret??? Do you not have the right to know what it is that you paid for, line for line?
My intent in filing this complaint was not to point fingers or name names, but rather get this off my conscience! I am not typing this out of anger or malice. Legally, I have every right to post this as I have never been asked to sign a confidentiality agreement by my superiors, and the information is not falsified in ANY WAY. I hope anyone considering a flooring purchase with this company will read this first!
Thank you,
Anonymous Express Home Services Employee
Avondale, Arizona
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