Consumers beware!!!
As an employee of Express Home Services LLC I wish to remain anonymous. I have seen first hand the faulty business practices consumers are forced to endure after signing a legally binding contract. They include, but are not limited to...
Product Bait and Switch/This is the most disturbing, and a very common practice used to keep you from cancelling the contract within 72 hours. This happens as a result of promising next day installation of a product that in most cases isnt in their warehouse, and in some cases has not even been ordered by the installation date. "Design Consultants" show up to your house with a high end sample, and lock you into an agreement. When the installers show up, they will unload inferior product made overseas instead of the high end Shaw or Mohawk product you are expecting-DO NOT BE FOOLED!
Faulty Installation/EHS has been BOOTED from the Better Business Bureau, and receive countless complaints with the Registrar of Contractors on a REGULAR BASIS. Customer complaints include tile that has been laid crooked and unevenly staggered, contrary to the manufacturer's specified requirements. Laminate installations where, instead of manufacturer's 2n1 underlayment, the installer used a cut up piece of cardboard-this caused the floor to squeak so bad it had to be tore up and replaced. When the customer complained, EHS told them the monsoon moisture was the cause of the squeaky floor, this is FALSE! Any installer knows laminate needs to acclimate in the environment it will be installed in for at least 48 hrs prior-this is a guideline EHS blatantly ignores as they are a next day installation company.in cases like this, EHS will actually try to "buy the customer out" to keep them from filing an ROC complaint. Furthermore, EHS employees are subcontractors, not Express employees!
Faulty Sales techniques / In an effort to lock a customer into a sale, often times a "Design Consultant" will place a mock call to the office in front of you to give you the impression they are "checking stock"-do not fall for this! In most cases they are using codes, and talking to an answering machine! This is the most deceptive practice, as they make you believe stock is limited when it is not! Furthermore, there have been cases where customers have requested a detailed billing after realizing they paid way too much. EHS will NEVER provide this! Ask yourself... If they are legitimate, why is this a secret???
Dont you not have the right to know what it is that you paid for, line for line? In addition to this, they have even stooped so low as to use false names to enter the Home and Garden shows in the valley, as they are no longer allowed to attend under the name Express Home Services - If you attend these shows, blatantly ask '"S YOUR COMPANY AFFILIATED WITH EXPRESS HOME SERVICES???"
My intent in filing this complaint was not to point fingers or name names, but rather get this off my conscience!
I hope anyone considering a flooring purchase with this company will read this first!
Thank you,
Anonymous Express Home Services Employee
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