Complaint / Review
Trane
Mary Smith Customer Relations ripoff consumer rip-off fraud the business that doesnt give a dam dishonest ripoffs evil dirt bags false promises

After two years of faulty operation of a TRANE XL 1200 heat pump and the replacement of two major components of the system, I have requested that TRANE replace the entire unit to no avail. Their customer service rep allegedly told the air conditioning repair company's owner that because of my agressive request for help, she would never replace the entire unit. Trane yet has the audacity to tell the BBB and the North Carolina Attorney General's office that its policy for customer satisfaction is their top priority and is evident in their response to the two years of problems that I have encountered.
After dealing with this company, I would not recommend their product to anyone that is interested in a reliable product. Further, their concept of being pro consumer is a lie. They must have "Baghdad Bob" working in their customer relations department.

Their ads claiming the best warranty in the business are blatantly false. GMC (Goodman Manufacturing Co.) has a much superior warranty. The claim "nothing stops aTrane" is also misleading.