Plumbersurplus.com, a supplier of plumbing products, has a misleading way of selling products on their website. The links on the website to the rough in valves for the trim I purchased were non compatible. It shows this right on the page that you can buy this valve for the trim you purchased, but it is really non compatible! I requested a RMA for the wrong product via the website and was denied, I even called waited over 20 minutes to beg for a RMA and even offered to pay a 50% restocking fee which they then said they would in fact email me an RMA. LIE!
No RMA was ever sent. This is not my fault but I was willing to take an $80.00 loss instead of a $190.00 loss for a product plumersurplus.com would easily be able to sell again. This was a simple case of verifying the accuracy of their website for which I now know never to trust again. You would think that a large online site would have the facts strait, but they do not. Do not trust this site for your next project. I have since found 2 other sites for such products and they are both well designed sites with accurate data. (www.efaucets.com and www.homedepot.com are both good sites)
Delta and Kohler should also be more careful in choosing who they use to represent their products. As I now have a bad taste for them as well. We had to buy a whole different line of products. I am involved in the distribution industry and we use corrective actions when a problem cannot be resolved. This company flat out misleads the customer and when you need to return a product. DENIED! My order # with them was (190178) and was for $680.00. Almost $200.00 of that was the wrong item. STAY AWAY from www.PLUMBERSURPLUS.com they are a true nightmare!
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