Usacomplaints.com » Construction & Repair » Complaint / Review: Quality Vinyl Fence & Gate LLC - Quality Vinyl Fence & Gate LLC never keeps appointments, dodges customer phone calls, breaks sprinklers, and leaves a messy lawn. #468990

Complaint / Review
Quality Vinyl Fence & Gate LLC
Quality Vinyl Fence & Gate LLC never keeps appointments, dodges customer phone calls, breaks sprinklers, and leaves a messy lawn

Shortly after purchasing our first home we decided to fence our yard so we could easily let our dogs out and not worry about keeping an eye on them. We began by checking around for some local fence installation companies and settled on Quality Vinyl Fence & Gate LLC. We scheduled a time with the company to have them come and give us a quote on how much the fence would run. Our appointment was set for 8:30 but after half an hour of waiting with no one showing up we decided to give him a call and he said he was on his way and finally showed up at 10:30. He seemed friendly and professinal (apperances can be deceiving) so we decided to have him do the work and setup another appointment for when he would come and install the fence posts.

Installation day came and he was no where to be found. After waiting a few hours we called him and were given an excuse that his equipment broke down (strange, there was a group of guys who came to dig the holes, must have been shovels they used that were broken) so we rescheduled for the next day and they showed up, dug the posts and said that they have to sit for a 3-4 days before the paneling could be installed. A week went by and we didn't hear anything from them. My wife attempted to call the person who we assume owns the company (Terry) but after answering her first phone call he sent any of her following calls to voice mail, we know because immediately after she attempted to call him and didn't get an answer I called using my cell and he picked up right away. This same process was repeated with my phone until we used a new phone from a family member and he answered first try. I'm not sure why you would try and dodge a customer phone call I guess he already had our money so we weren't a huge priority.

Two weeks later they finally came to install our pannels, installed the gate, and cleaned up dirt piles they had left behind from the poles (which had killed our lawn by this point).

We thought we were done with this ordeal until we came home one day to find holes dug around two of our fence posts. Upon closer inspection we discovered that the people who mow the lawns for the HOA had noticed heavy water saturation near the fence posts and dug the holes to expose that the fencers had broken two sprinkler lines. We repaired these breaks but ended up finding two more broken sections at another two post locations. Out of six posts they had broken the sprinkler line in four places.

I don't understand how someone like this can stay in business and I hope that by sharing our experiences we can save someone else all of the headaches that we've had to deal with.

Stay clear from Quality Vinyl Fence & Gate LLC.


Offender: Quality Vinyl Fence & Gate LLC

Country: USA   State: Utah   City: South Jordan
Address: 5821 West 11770 South
Phone: 8018155585

Category: Construction & Repair

0 comments

Information
Only registered users can leave comments.
Please Register on our website, it will take a few seconds.




Quick Registration via social networks:
Login with FacebookLogin with Google