I bought a bedroom set on May 17th which included headboard, footboard, night stand, chest, dresser, mirror, slats, mattress and rails. Everything was in stock when the lady typed it all in except for the headboard and footboard. She offered to have everything sent by that wednesday and that roomful express would give me a "Loaner" head board and footboard. I declined because i wanted everything to come at once.
She told me that the headboard and footboard should be in within two weeks and put everything else on hold so that it would be ready to be shipped when the headboard and footboard came in.
I got my credit card statement in today May 26 and decided to call to see when everything could be shipped. I understand that when things are on back order that it takes longer to get to me and i am willing to accept that. The customer service rep. Told me that my whole order was out of stock and that they cant even guarentee that my order will be shipped within a month.
This is completely unacceptable. Now instead of waiting on only a headboard and footboard to be in stock, i am waiting for the entire bedroom set to be in stock. This is a terrible business practice. I paid over $2400 for a bedroom set only to be inconvienced even longer because now more than two items are not in stock. So now i am sleeping on a futon for more than a month until my order is ready. The customer Rep. Said there is also no guarentee when it will be ready to be shipped.
This is unacceptable, when you buy a product, the person selling it to you should let you know when the product should be in. The woman who sold me the set assured me that all of the other products i bought were on hold so that no one else can take them and that my bedroom set will be sent as soon as they have everything.
I have bought a livingroom set from here before and had no problems. I have spent thousands of dollars at Roomful Express and this problem should of been handled better from the customer reps.
I will not be buying from here again. Terrible service
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