I recently found out through my plumber that one of my vanity tops that was installed by Crystalline Products had a crack in it. He had me look under the sink to show me where they had tried to cover up the crack when they installed it by putting putty/sealant in the crack. I called the owner of Crystalline Products, Doug, to tell him about the issue and to ask him to come out and take a look. He started denying responsibility even before he came by to take a look at what the issue was. I told him he needed to come by and take a look at it and he told me he'd be by the next day. After he didn't show up or call, I called him back and rescheduled. He came out and looked and continued to deny responsibility and even said my plumber did it, even though the plumber was the one who pointed out the problem and showed me the extensive effort that Crystalline Products made to cover it up.
After this discussion, he told me that he'd take care of it. I told him the sale of my house was schedule to close later in the month and he said they'd get out there before it closed to fix the problem. After not hearing from them, I called to see what the delay was as my house was scheduled to close in 2 days and I needed to get this done. They finally showed up the morning of the scheduled closing after 2 more phone calls on my behalf. After they installed the new vanity top, they handed me a bill for over $300. I told the installer that I had already had this discussion with Doug who said he would "fix it" and I would not be paying any bill. They went back upstairs and tore the new top out and didn't even have the decency to put the old one back on. I spoke with Doug again on the phone and he did nothing but start denying any responsibilty again.
These guys are absolute crooks and their word is garbage. Do not do business with them or you will be as sorry as I am. I look forward to protesting in front of their booth at all the upcoming home shows in the Columbia area.
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