After a very long search of many web sites I decided to buy what I thought would be the perfect vanity for the Victorian home we are restoring... I placed my on line order with Cymax on Jan 26th for their Mirabellan Designs Varesa Wood Vanity at $628.
The on line discription of the vanity stated this purchase included the vanity base, the granite backsplash & top, the tall chrome faucet w/overflow assembly and a ceramic vessel w/overflow.
When I had not received ANYTHING after waiting 2 weeks I contacted Cymax. Their very friendly rep said he would call Mirabella Design to check where my purchase was... They said they would overnight it to me, so I scheduled a plumber.
After 4 day I again called Cymax's toll free "Customer Service" number... Again they were again very friendly... Same story again.
After 3 days when I called to just cancel the order they said it would absollutely be "overnighted".
4 days later I got a shipment & in a tractor trailer which could not fit down my city street — quite the production. So I AGAIN called in the plumber.
Upon openning the 3 boxes I discovered not only did the vanity itself unexpectedly come in about 25 pieces, without instructions, with 40 unmarked screws & washers & some needed holes drilled / some not, but more importantly the 2 Granite pieces were totally missing. I called that date & was AGAIN told the missing parts could be over-nighted.
After another week I called again & was again given the "overnighted" line.
Again after I waited when I called to just schedule a return suddenly they had "found a replacement which could be overighted".
After a week a shipment arrived —I again called the plumber and when he arrived we opened the box to discover a top broken in 100 pieces!
Same friendly person at Customer Service, Calvin, said a replacement would be overnighted... A week later after 3 more calls including my demand to just be credited for some % discount for me to find my own granite, another top finally came... Again the plumber was called & he finially installed the entire vanity... Only to find when he turned our water back on the overfill drain had been delivered with a crack in it! Water poured all over the inside of the new vanity & my new bathroom floor. So now I have a nonfuctioning sink!
Same drama with Calvin & now Emily at Cymax— parts could be overnighted... I told them I wanted credit for the part I could just send my plumber for. My very honest pumber checked everywhere for me & found the part to order for $150 — Cymax refused, said it should be $50 and they could guess what — overnight it! I told them to do that... Now a week later still no "overnight" & I've had my plumber buy the part and now I finally have a functioning guest bath.
So this is:
Jan 26th ordered to April 11 installed
unexpectedly not assembled
multiple $75/hour plumber visits
no instructions included
a missing top
then a broken top
a broken pipe
then no replacement for the broken pipe
All without any offer for $ back — and many lies about overnight replacement parts! Calvin & Emily at Cymax Customer Service could not have been nicer, but you can not believe a work they say! Overnight is their answer to everything.
Plus the online discrition of the object was wrong!
Since it did not say "total assembly & a drill required!"
I have disputed the charge with my credit card — thank God for a good relationship with them or I would be paying for replacement parts I had to purchase and 5 plumber visits which should have been only one!!!
Beware — do not order from Cymax!!!
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