I needed to establish credit history so I went ahead and bought an air conditioner there with a 3 year warranty. The thing was a junker from the beginning. I called and complained and was told that it was normal for the a/c to be a little louder than normal because it doesn't drain the water.instead, the water pulled from the air is used as part of the cooling process. I explained to them that it sounded like the fan was going out, not that any part of the cooling process was louder. I was assured this was 'normal' and let it slide. Louder than usual? Yes. Can I deal with it? Fine.
After that, the a/c started tripping the breaker on the plug any time the humidity went up. Given that I live in southeast Texas, the humidity goes up on a regular basis. I called back in and they sent out a technician almost a full week later. He literally put a voltometer and thermometer on it, said "it's fine", and left not 3 minutes after he arrived.
Shortly after that, the entire unit started freezing up. It got to the point where the entire front portion of the unit would freeze within 15 minutes. I mean freeze. I could make Sno Cones out of this thing. I called Conn's, who again scheduled the "soonest possible" appointment for me which was over a week later. I complained about the turnaround time and they told me there was nothing they could do about it.
So, they send out yet another technician who opens the front of the air conditioner, sees that it's frozen, says "It's a sealed system problem, we'll have to come pick it up." and that it could take up to a week to fix it/return it.
The next day, Conn's calls me to schedule a pickup. I'm told that it is going to take a week for them to send out a truck to pick it up (notice a theme here?). I tell them that this is complete unacceptable and that I need to talk to someone who can do something about it. The guy tells me that only the service department can fix this and to call them. I call into the service department and the lady tells me there is nothing to do about it and to call the store I bought it from. I call the store, and the lady that answers basically finds it funny. So, I call their corporate offices and get transferred around their phone system for the better part of an hour.
Finally, I get a hold of someone in their credit department and explain the situation to them. Light at the end of the tunnel? Nope. She creates an "escalated ticket" for me which means a Service Manager will call me back a.S.A.P. Guess what? 5 days later, still no call.
I called their finance department again that Friday and plainly stated that I have three appliances from them, all with three year warranties, and that I want a refund on all of the warranties since they are obviously not going to honor the warranties in a realistic, timely manner. They give me the run around, a fax number, a grocery list of information to send them, and basically just blow me off.
At this point, I am frustrated and hot. So, I go to Lowe's and spend $700 on a new air conditioner. I call Conn's and tell them to come pick up the air conditioner, fix it, and bring it back. They tell me it is going to take 10 days to come pick it up. Ha! 10 full days just to come pick it up, much less fix it. Oh well, at least I'm cold now.
They come pick it up and two weeks later, I have not heard a peep from them. So much for a week to fix it!
So, here I sit, months afterwards, spending part of my Halloween on hold, waiting for a Warranty Department Manager to take the time out of their busy schedule of ignoring their customers to listen to me complain about their horrible service so I can either re-coup my money or my air conditioner that they've had for 2 weeks.
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