I setup support with TXU in April for 2 of my rental houses. The support was switched on at both houses after which stop at-one of the houses for non payment. The consideration remained outstanding since for six months, they'd the incorrect billing address. I've been calling since December to fix that payment address and also to this very day, haven't noticed a statement. Support was disconnected in December 08 for non payment on the statement I never obtained. I've today created 8 calls to customer support, which all took one hour to 2 hours to obtain to somebody who does not understand what they're doing. I eventually achieved somebody last Friday after being on-hold for half an hour. Their title was Miguel and he appeared skilled enough. I told him the problem, and he apologized and guaranteed me the support could be reconnected that evening (March 6) easily was prepared to spend important reconnect cost of $64 as well as the stability due of $114. At this time, used to donot arge the reconnect charge for concern that I'd confuse them even more. I simply needed my energy switched back on. Miguel GUARANTEED me that it'd be on within 24 hours. I believed, "Ultimately, this really is behind me!" Well, affirmed, I passed the house on Thursday to check on and find out when the support have been reinstated, and even, it'd not. Nowadays is Friday, March 13 and that I am presently resting on-hold with TXU for 20 minute and 35 moments and that I still haven't talked to some live individual... That's, easily may even get somebody who talks the English language. I'm prepared to change to Dependent, nevertheless I are in possession of the issue of having my reimbursement of $64.00 for concern support that I never obtained. I've NEVER in my own life observed such bad customer support. Just how can anything so easy be so complex for them? It has been 6 months within the producing and that I still don't have any quality. I've also had issues with another support handle where the tenant moved support into her title in November and also to this very day, nevertheless hasn't observed a statement from TXU. Works out, TXU put that support tackle on a single consideration as my primary home continues to be getting the costs out of my bank account every month using a draft. Little did I understand that $100/month of the things they have now been getting me must have really been charged to my tenant. Exactly what a catastrophe of the business that is. Perhaps I simply have to overlook the $64.00 and create the proceed to Dependent today. Our period may be worth significantly more than the complications these problems have triggered. Somebody must close this supplier along.
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