Iam unsure should you men could be thinking about displaying this or not but I've simply had a significant encounter with FPL and questioned if anybody had approached you using the same/comparable problem regarding customer support together.
On Oct 4 the cost expansion that I acquired through FPL was due within the quantity of $363.668. Used to do not get paid until March 6 so when I recognized this mistake I named them-and questioned when they might increase my period just 2 times till I got settled. I had been informed that may not be achieved. They might not actually increase my expansion of course if used to donot create my cost that evening my energy could be switched off. I told her that used to donot have the money to get this done with till Friday the 6th. She subsequently proceeded to inform me that it requires 2 times to achieve my consideration which I ought to be okay spending it that evening. I reluctantly settled this wishing it'd delay until Friday hitting my bill. I had been incorrect! It really achieve my consideration the following day. I had been unacquainted with this till I utilized my banking account on Friday to check on my deposit and find out if their cost had removed or was impending or had actually attained my bank however. It'd and had been along the way to be delivered. I instantly called FPL and described the issue and was informed by this customer support representative that she'd notice my consideration so when I questioned her easily might go right ahead and create that cost then I had been informed no that I'd to hold back for one more ultimate observe that might have the $363.68 that was Septis statement along side Octis statement of $423.42 that I really could subsequently document an expansion for. Searching daily within the email for this to ensure that we're able to create that cost and increase another, we never obtained that closing notice. My spouse has gone out of function the whole month of Sept and we enjoy catch-up the following couple of months.
Going to today Oct 27. Our boy reaches house, a small, but old enough to become home alone, gets a knock-on the doorway which is FPL searching for my spouse or myself. We were both operating. The technology passed my boy the remove notice and proceeded to show our power-off. He named and explained and that I instantly named FPL again and attempted to describe the problem available and beg my situation and clarify that I had been informed by their repetition to pay for the statement with out the resources in my own consideration which I had been subsequently informed by a different one of the repetitions to hold back to get a statement that never appeared. I also described that had I not been informed to pay for the very first statement with out the resources and was simply expanded the two day elegance that I had been requesting that I'd not be about the telephone together at this time and that I might still have energy. They did not care that their repetitions all messed up and offered me improper guidance. We were likewise behind on our lease and that I needed to contact my landlord and have her to not deposit my lease check that I had been simply in a position to spend recently, when I needed to make use of this cash for FPL plus they desired the whole quantity of $787.10. Therefore today we're in danger for dropping our spot to reside and therefore are focusing on being 2 weeks behind with this landlord. I am now also scared that they're likely to cost us one more deposit because of the lateness and disconnection of our energy that people happen to be battling to pay for today. Therefore today my spouse and kids are resting at nighttime tonite without any power as FPL also offers a 24-hour change time for you to reconnect your energy. I also known as them numerous occasions after spending the total amount they required to obtain my energy switched back onto ensure that it'd be switched back on tonite and that I was recommended that their technicians function until 9 or 10 pm after which begin again at 7am 24 hours later. I contact my loved ones at 930 to determine when the energy have been reconnected and that I was recommended it'd not. Then my last-call to them tonite I had been informed they were done-for the night time and they have might work purchase for this to become switched back on-but they had until 5:37 the next evening as which was the full time I created my cost for them.in order they stay there tonite without energy FPL rests there with my cash and also the abilities to show it back on-but didn't. We're acutely discouraged because they had enough technicians out in the future transform it down although not enough to ensure that it had been back on in a good period of time. Personally I think that they're carrying it out purposely regarding train us/me a training as areas of my discussion together weren't excellent from my finish.
Perhaps you have had anybody contact you guide FPLis client service as well as their insufficient customer support? I am just curious as I googled FPL lawsuits/grievances and there are many and I'm unsure how to deal with this today.
Thanks ahead of time for almost any support you may have with this scenario and where I will get aid for probable potential issues that we may experience.
Kim Wilson
Manatee County Citizen
941-545-4497
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