I had been also among the unfortunate individuals to be changed to Amigo when National Energy went of company.
Often I obtain a statement from their store, often I don’t. I've NEVER gotten a phone from their store on neither my house telephone or my portable. I've to contact them to discover just how much my statement is or even to create a cost. AND, each time I contact, I'm on-hold AT-LEAST 35-40 minutes before I will really keep in touch with somebody! I've attempted to setup my “MY AMIGO” account online but I get a mistake information every time declaring “We couldn't find this consideration. Please make sure that the info you joined is correct.” I recheck and re enter the info from my statement but still obtain the same mistake.
On December 12, I named and after being on-hold for nearly an hour or so, a person service representative responded. I told him that I had a need to create my cost about the latest statement that I'd for $189.00. He explained he couldn't consider my cost just because a disconnect notice had been already sent a couple of days before which I'd need to visit any Wal Mart and create a cost using a MoneyGram ExpressPayment which I'd to pay for $349.97. After I questioned why I'd to pay for $349.97 when my statement was just $189? He explained that another statement had been already delivered lately which I'd need to spend that quantity additionally to ensure that my support not to be disconnected which it'd to become compensated before December 29. I told him that I'd not obtained a brand new statement for that extra quantity and questioned if he might email it in my experience. He explained he might, got my info and stated that he'd deliver it instantly. I told him that I'd proceed deliver the MoneyGram the moment I acquired off the telephone. I did so, he didn’t. I still haven't obtained the brand new statement, e-mail or U.S. Email. I've never obtained the notorious remove observe that was sent both.
Today is December 29 and at approximately. 10:45 today, my energy moves down. I quickly named Amigo. I had been on-hold for 1-hour and 12 units and lastly Eileen anwers. I informed her that my energy simply went down. She requested for my bill number after which places me back on-hold. She returns on and claims, ” Ma’am, we simply delivered a re connect request to Centerpoint this morning.”
I questioned why they'd simply deliver it-this day after I settled the total amount that I had been informed to pay for 17 nights before on December 12. That is when things get bad. She stated, “We delivered a disconnect notice to Centerpoint electronically on December 12 after which you created your cost on December 12 etc December 13, we delivered Centerpoint a re connect notice.” I questioned her “If you delivered it for them on December 13th, why can you deliver it again simply today? ” She informs me that once they delivered the re connect request on December 13th, Centerpoint refused the demand. I requested “Does it state why? ”and she says “No.” I requires, “What evening did they refuse the demand? ” She says, “I don’t know.” I requested “Why didn’t somebody re-deliver it before today? ” She says, “I don’t understand. All that I will observe is the fact that it had been delivered to Centerpoint someday today which it'll consider everywhere from 24 to 48-hours to possess my energy restored.” I questioned if there is another person that I really could talk to or easily had a need to contact Centerpoint to discover why it had been refused so when my support could be repaired? She claims, “There is nothing more that people may do. The problem has gone out of our fingers of course if you maintain talking with me for the reason that tone, I'll end this phone at this time! ” Could you think that? Our tone…. MY TONE
I hang-up, contact Centerpoint’s 800-number for electricity failures. I had been on-hold for approximately 2 units along with a woman called Cathy solutions. I show her what Eileen at Amigo informs me and he or she seems up my support handle. She subsequently informs me that Amigo delivered a disconnect detect on December 22 to end my support on December 29. She stated that didn't deliver something on December 12 or Dec 13 and they have just obtained a disconnect notice, not really a re connect notice. She stated they might not refuse a reconnect request me when they never obtained a reconnect notice within the first place. She also stated they they've to get them by 2:00 P.M. Normally, my energy wouldn't be on till tomorrow. She stated that because it was Amigo’s problem, Amigo might deliver another demand which Centerpoint might perform a concern recover to ensure that my energy could be back on by 5:00 without a doubt but they would need to obtain it. She explained to contact Amigo back immediately and let them know to re-deliver the notice because it requires between one hour or two for that demand in the future thru. She also explained that Amigo doesn't possess a title on that consideration which after I contact them back-ask them to include my title being that they are alone that may get it done.
Therefore, again, I contact Amigo. It's today 12:47 and again I'm hearing a saving for 32 units. Lastly, Kerina solutions. She's more aid and much more ethical than Eileen was though she also stated that she noticed exactly what Eileen had explained earlier. She stated the she didn't wish to re-deliver the reconnect demand since she was scared that it'd stop the one which was submitted the day. I expected her what period was the demand sent today. She stated it just exhibits AM or PM. I inquired easily might talk to a or boss and he or she stated that I'd need to maintain. She set me on-hold and within five minutes, returned about the point and explained that there have been no administrators available. Then she claimed she spoke to some boss and he informed her that there is nothing they might do which he'd not obtain a crisis recover. After I said that I believed she said no administrators were accessible, she said “He is available although not to keep in touch with you.” I questioned what I ought to do because my energy shouldn't have now been disconnected anyhow, she stated, “You may contact Centerpoint back to determine when they have obtained the demand however but apart from that, the problem has gone out of our hands.”
Therefore, below I move again. I contact Centerpoint and nearly instantly, a repetition solutions. I tell her exactly what the Amigo people explained and he or she claims which was of low quality customer support and inspections again to get a re connect request. After I request when there is another person that I will talk to she stated, “Would you love to talk to a? I’m unsure there's something they are able to do till we get the demand from Amigo. You're welcome to contact us back as numerous occasions while you have to before you discover that people have obtained the request.” I informed her that I'd call-back around 2:00.
At 2:20 I contact Centerpoint once more. The repetition solutions immediately so when I request if she might inform me when they obtained my re connect demand she requested for my support tackle and instantly claims, “Yes Ma’am. We've obtained it and be assured your energy is likely to be repaired between today and 10:00 tonight”.
Thank God for Centerpoint AGAIN. Our energy returned on at 3:30 this morning.
I believe it's completely incorrect and really should be viewed legal, to show off-power to get a statement which was compensated nearly 20 days earlier.incredible that Centerpoint’s customer support representatives supplied more help another support provider’s client! All Amigo’s workers ought to be dismissed due to their screw up and NOBODY had the most popular decency to apologize…. EVER! I also provide nevertheless not obtained the final statement which was allegedly shipped and sent but still haven’t obtained a disconnect notice.
I'll be delivering a duplicate of the notice towards the Public Utilities Commission about the guidance of 1 of Centerpoint’s customer support representatives. I named the 800-number that she offered me and also the saving claims that it might occupy to three months to get a reaction to their analysis.
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