I bought a LG machine/dryer combination in July and purchased the prolonged support strategy when I understand these devices are very fresh and also the salesperson re assured me that it had been advisable. And so I did.
By September I had been currently having difficulties with this device and approached Homedepot Prolonged strategy and Homedepot explained they do not manage the Lengthy Service Program - however they outsource it to General Electric. So that they explained to get hold of the telephone number within the strategy, that we did. GE broker explained to contact LG straight since it ought to be area of the company's guarantee. But which was not the case, since LG guarantee is just for 12 months. And so I approached GE again plus they sent something repair guy. The seller had no thought about how exactly this machine/dryer combination works and stated he could not help me out. Another 2 appointments from additional merchant - but still could not determine the issue in my own device - or just how to repair it. I had been delivered back and forth between calling suppliers, Homedepot and GE. No-one can provide me a solution. Our ultimate phone was in January and that I really talked to some Boss at GE. She provided a notice for me personally to-go get my very own restoration organization to repair the problem and provided a credit of $250, because it appears the suppliers they agreement don't understand how to manage my device. Every merchant which was delivered out of this Prolonged Service Strategy do not know just how to repair it, and they also record back that there surely is not a problem with my device. And so Iam caught below without any repair, as well as - that notice using the credit - never came.
The boss I talked to was Ranee, her identification # is 344-397, and he or she operates about the Headquarters division of GE Extended Service Program.
It's not end-of February and that I still have not solved my problem. For that past couple of months I've been investing in laundrymats and that I imagine this really is absurd that I've a machine/dryer athome, however I've to invest countless bucks exterior to clean my garments.
If anybody went through comparable issue, are you able to answer me and I would like to understand how did you solve this issue, should you ever did?
Thanks,
Mei Chen
[email protected]
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