I have been a customer with TRS at Ashley Furniture located in Fayetteville, NC since 2006. I purchased a bunk bed for my son, I paid monthly and even when I was unable to pay the entire bill each month I met the required amount a TRS employee would instruct me to pay.
In December I asked Monty who is the TRS Supervisor the number of payments I have left he said I have 2 meaning January & February after I've paid December's payment. I informed him I was unable to pay the entire payment shy of $21.00 but paid the bulk of $100.00. I used a check on an account that I found out my account number was wrong. I immediately contacted that store in addition to other stores where I have wrote checks.
TRS instructed me to come in with the $100.00 cash and I did I was told that the $30.00 return fee would be added to my January bill in addition to the $21.00 I failed to pay. At this point I said ok, when I called on January 24th to pay the bed off I was told I owed $418.00, which is double the amount of the pay-off. I was told that I was charged for the December payment, the $30.00 return, in addition to January and February's bill.
Apparently, they've taken the $100.00 CASH & did not apply it, charged me $274.00 in addition to January & February's bill. My normal monthly bill is $121.00 times 2 = $242.00 plus the $30 fee and $21.00 would have a balance of 293.00 NOT $418.00. This was a TOTAL and complete rip-off and I would NEVER recommend ANYONE to use TRS @ Ashley Furniture!!! They change employees like water! There is NO corporate office number which they refer, who do you complain to if you get no where with the locals!?
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