Our experience with Re-Bath was the worst. A collection of liars, cheats and inept installers all the way from the bottom to the top. We originally fell for their One day, No mess, No stress. No inconvenience ad.
They showed up late every time, it took them over 8 months and it still looks bad, as in cheap and sloppy with wavy walls, they made messes inside and out, even killed large areas of our grass.
They complained at first it was our fault that they installed the panels wrong, and the doors upside down, ("because we didn't supervise them"!?), then complained we were harassing them the next day when we would periodically check on them. Never mind the fact that when we pointed out they were not installing it the way they told us, nor the way we wanted it, they still went ahead and screwed it up and blamed us.
The panels were bowed, unlevel and uneven and the caulk looked like it was done by a cross-eyed kindergartener. They tore up the flooring in several places.
The material they installed did not even match the sales samples, what they actually use is much thinner and cheaper than what they sell. Seems like an obviuos case of Bait & Switch? That is fraud. Fraud and Re-Bath are parters from our experience.
They even sent an undocumented (can you say illegal alien) worker to do work in our home, which they tried to later claim did not exist! But not before they had the audacity to call us racists (in writing no less) for bringing this person to their attention.
It seems like every thought expressed by the Re-Bath agents were lies.
They did not finish the job after two days of making messes, said they would fix everything when they came back. But they did not come back; they sent the manger who lied to our faces saying he would fix the problems. But instead, he had the gall to sue us for the balance instead of returning to fix anything. He lied in court under oath, no ethics whatsoever from this band of swindlers.
Of course Re-Bath lost, but what a major inconvenience it was to us. And we were left with a mess. And the little weasel of a manager made it personal by crank calling us too.
Then the panels came off the walls. But it continued to go from bad to worse. Re-Bath corporate said they felt bad about how the franchise owner/manager/resident cheat treated us, so they had another Re-Bath franchise come to reinstall the shower. They found a leak created by the first Re-Bath attempt which subsequently flooded our attic and brought down our downstairs ceiling as well as destroying fully the bathroom floor they had already damaged and damaging the sub-floor.
Even the manager of second crew turned out to be an absolute liar in what she told us and what she told Re-Bath corporate about the situation, and the installers themselves were caught in several lies directly to our faces.
You'd think Re-Bath would want to fix it and try to alleviate more inconvenience, but you'd be dead wrong. It was like pulling teeth to get them to pay for the ceiling to be repaired, and originally they said they would only pay if we signed a paper dismissing the warranty! That was an illegal attempt to hold hostage our reimbursement for a non-related issue of damage they were 100% liable for, and they knew it. But what can you expect from cheats and liars like them?
Even when we met their requirements as they stated them in writing, they refused to even pay the lower compromised amount we agreed to and then threatened to cease all communication and refuse to pay at all if we didn't sign their self serving agreement immediately, as in within minutes. And it was sent as an email! Yeah, really legal-like.
Sadly even though we contacted Re-Bath corporate the day they were open after the installation started, they did not require the franchises to own up to their mistakes, or even take responsibility themselves. They said the franchises are responsible for their mistakes, yet they do all they can to keep the consumer from getting any resolution from the franchises or the corporate side.
The entire company is in it together to rip-off the consumer. No integrity. They will lie to you as they did to us. They might make offers, but they reneged on the ones they made to us, even ones in writing.
Even if they finish the job, you will not get the quality installation they try to sell you. Our shower began to grow mold in less than two months after the installations, something else they guarantee, that you won't have a mold problem. B.S.
Heaven forbid something goes wrong, you will be left holding the proverbial bag, and it will be full of something else that is common in bathrooms.
Re-bath is by far the worst company we have ever had the misfortune of dealing with. We are still out thousands of dollars in damages, plus lost time and we incurred an unbelievable amount of stress. Do not deal with re-bath unless you want a nightmare!
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