On the "ReBath.com" web site, I typed my zipcode to find the installation contractor in my area. ReBath is a franchise business located in Arizona that supplies acrylic tub and wall liners. Weatherly Inc. Had the franchise to sell and install ReBath for my area.
I signed a contract 5/15/08 for installation of Re-Bath, and wrote a check for $1,750 payable to "Re-bath". On 7/7/09, I called Glen Carwile (of Weatherly) to ask how the order was coming along. He stated that they had not yet ordered the parts because they were having trouble getting the money together. I immediately called Re-Bath and spoke with Heidi (800) 426-4573 x112. Re-bath had no record of me. I faxed my contract to Re-Bath, and was told that Weatherly ceased being an authorized installer as of 6/10/08. I called Glen and demanded my money back. He said "OK."
The next day, I got a voice mail from "Kevin of Weatherly" (540) 974-1223. I called him back late afternoon. He said "Glen tells me you're having concerns about the contract." I stated that Glen said that parts had not yet been ordered. Kevin replied "Glen doesn't know." Then I brought up the termination of Weatherly's franchise agreement on 6/10/08. He said Weatherly cut off Re-Bath (not Re-Bath cut off Weatherly), and I replied that I didn't see what difference it makes. The situation is the same. Since Weatherly is no longer a Re-Bath franchise, Weatherly cannot install Re-Bath.
Kevin of Weatherly stated that he could complete his contracts. I replied by stating: oh sure, and how long does it take to complete your contracts - 5 years... 10 years? Kevin said, well, if you're going to get sarcastic, I'll just shut up. I said "I want my money back." After a few silent seconds, I hung up.
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