Since Hurricane Ike, Ambit Energy has billed me for AVERAGE use (exceeding 1,000 KWh) and has charged me $9.99 for failure to use the minimum KWh. Given the nature of this disaster, there was NO POWER to use, but I was billed for an estimated average and then charged a penalty for FAILURE to use minimum KWH. From Sept-Oct I used 318 KWH and was charged $179.09. From Oct-Nov 5, I used 802 KWH and was charged $169.34. When I called, I was told that I was on average billing, so I wouldn't be able to tell that I had been credited. Now, I have been advised that for 926 KWH, I have a bill for $188.86. I don't think the customer should be penalized for not using electricity, particularly when there is NO POWER due to a national disaster. They are refusing to let me out of my contract - please, please help me with this scam!
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