We ordered a dining room set from Haynes in Richmond. We set our delivery date while in the store. The date rolls around - no furniture! We call, they didn't have any record that we needed delivery.
After a few phone calls, that got straightened out. They delivered our furniture 3 weeks later, and the table corner was smashed.
After a few more phone calls, they tell us they have to send someone out to see if it can be repaired. We told them we didn't want it repaired, we paid for new furnture and we'd better get it!
They say that's the way they do it, and they'll send someone out in three more weeks to check it! Three weeks go by, and the person takes one glace at the table and says they'll need to replace it. Yeah, I could have told you that!
So it takes at least five more phone calls, and they finally say that the table has been discontinued, and we'll need to come in and pick out a different set. No way! We want the set we paid for, nothing else! If they hadn't messed around for literally 2 months, maybe the table wouldn't have been discontinued!
After a few more calls and threats, they finally agree to refund us our money and pick up the whole set. Amazingly, the movers showed up on the scheduled date and took the furniture.
The set was financed through Haynes, and that was not a problem. We never got a bill or anything, but we did pay for the sales tax with a credit card. Now, FIVE MONTHS later, they seem to be unable to process a credit card refund! We have been on the phone daily with them for the past month, and each time they insist that the refund went through "yesterday" and should show up any day. NOTHING!
DO NOT buy furniture from this company! It's low quality, and the service is horrendous. Don't make the same mistake we did!
0 comments