My partner and that I visited Haynes in Richmond, Virginia, attracted thereby an advertisement in regards to a couch, on August 21. We wound up loving another group of furniture we discovered, and bought the furniture that evening, our salesman was Anthony Chinye. While he visited approach the purchase within the pc, and also the shipping charge of $79, he informed us they didn't possess the king sleeper couch we desired in-stock, also it would need to be moved from their Virginia Beach area. They did, however, possess the loveseat, and we're able to contain it delievered faster, or delay. Once we were informed the most recent we'd get the king sleeper couch will be the week of July 31, we desired to delay to get both furniture pieces together.
August 30 comes and moves with no phone from Haynes about shipping, therefore we contact to discover exactly what the offer is, plus they provide us the run around. First, the shipping division in Virginia Beach claims the salesman never planned for that couch to become moved from their area to Richmond, also it seemed within the program to become another 3 months for shipping in the producer. We named the Richmond shop, and attempted to obtain a supervisor, who NEVER delivered our calls. The salesman eventually named, and he and also the supervisor set the fault back about the shipping division, stating these were designed to undergo and determine what must be moved. The salesman asked what he might do to assist, and that I stated inform me after I can get my furniture, once we require it, he explained he couldn't inform me when it'd maintain, and offered several reasons for this. He ultimately planned to provide the loveseat about the following Wednesday, which may be 2.5 months following the purchase.
We received the loveseat about the day that shipping was planned, also it was faulty. Whenever we named to try and discover whenever we might get the QS couch, they nevertheless offered us the run around, and my spouse likewise insisted they provide an upgraded loveseat, however they declined, because they do not "get it done" this way, they deliver a fix technology. $500 to get a furniture piece, and also you need to have it fixed!!! How absurd
Monday, September 13, we obtain the phone to verify shipping between 2-6 PM on Thursday, the 14th. When I had a prior visit planned, we named around midday on Wednesday to determine when the shipping vehicle would be to our home by 3:30 PM. The men within the shipping division informed my spouse the shipping men were within the nearby region, and really should ideally be within the following timeapproximately. More than 2 hours move, I've to stop my appt., and that I request my spouse to contact about shipping again.incredulously, we discover we AGAIN won't be acquiring our QS couch, because it was broken and never about the vehicle, and somebody must have named us that day to inform us.
We create many calls, and arrived at discover, Richmond nevertheless does not have the couch we bought, and therefore are today spending fund costs on our charge card for, and that I am informed with a woman in shipping they can't be prepared to get the couch at their area until center to finish of in a few days (Sep. 22-24, '04) after which we shall obtain a phone to routine shipping. At this time, it'll have now been OVER per month because we bought and settled entirely for this furniture. The salesguy does not wish to take responsibility for not obtaining the couch used in Richmond within the first-place, and also the store-manager provides no aid. Each division blames another, but this makes no feeling, since despite the fact that the divisions all have individual capabilities, they run ONE organization, and really should function to solve the problem.
We determined by informing the store supervisor to return us for that king sleeper couch and shipping charge, and we shall buy the couch from e nearby furniture shop, where we all know we shall get customer support at its greatest. We shall maintain the loveseat so long as it's fixed because it ought to be. Nevertheless, I believe obtaining a reimbursement may end up being our next issue with Haynes. I've since discovered several scam reportsa against them on the web, and aspire to alert others ahead of time - Do Not Store at Haynes!!!
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