Long time, never late customer. Nearly 2 weeks of no service due to Ike. Next bill is "estimated" and way more than reasonable. TXU, when called, said just pay half and we'll work it out next cycle (they could not read the meter because of storm). Fast forward to next month. They charge a late fee, threaten to cancel service if not paid, and say on statement that the extension was my idea!
Calling support (Philippines) was not a customer-friendly experience ("supervisor"). Refused to even apologize saying it was "out of their control" - what a way to make a custoemr furious! I'll be moving to another vendor ASAP. TXU=Totally Clueless Utility
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