October 29
Re: Smith Brothers of Orange, California HUSTLE!
On October 28th Jerry from Smith Brothers arrives at our home to diagnose a heating problem with dual KitchenAid ovens.
Jerry does nothing, no checking, uses no electronic or electrical equipment and makes the decision that the "control board" is the problem by doing nothing more than staring at the ovens and conjours up an estimate of repair for $725.00 and if Jerry does the job he wants $350.00 in advanced.
I say no, the whole experience is suspicious and Jerry seems way less than credible. He charges me $75.00 for his MISINFORMATION and BOGUS analysis of the oven problem and leaves.
A few hours later American Appliance Repair shows up. State license #A-45041,714.482.5581. Alexander the technician goes right to work. He pulls the dual ovens. Unscrews a multitude amount of screws to remove the panels. Then uses his electronic and electrical equipment to test various components of the ovens. He has also first checked the electrical breaker box to see if the fuse was a problem.
After he does all of his analysis he then advises he is ready to give me a quotation. He writes it up. The amount is $258.59 for parts and labor. I then asked when he could fix the problem. He states that he could fix the ovens at that moment.
He makes the repairs, the ovens work fine and we were not ripped off by American Appliance Repair! Kudos and thanks to Alexander!
Also Smith Brother's State License number is NOT PRINTED on their work order!
My advise is stay away from this company. They are a quick hit hustle company that attempts to stick you with the highest repair price possible whether the actual repair work warrants it or not.
Look for my complaint on "my3cents.com" and contact me if you wish.
I spoke with Thomas at Smith Brothers about the problem. He has been around the block and is very efficient at trying to explain to you how they did a great job and you are at fault. The reason why he answers problems calls is because they get a lot of complaints and he has no conscience about stiffing the consumer.
Stay away and good luck
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