If delivery appointments have to be changed, please let the customer know you are coming on a different date and time. When you send a repairman to the house, let him bring some parts with him on the first visit. Make the folks taking the repair call communicate all that the customer tells them to the serviceman so he may be able to fix the problem on the first call and not 3 months later. I bought all new appliances for the kitchen so far it has taken almost 4 months to get the dishwasher fixed and it cost $1400.00 and now the double ovens $3500.00. I told the repairman the computer was out of wack and he knew it was a double oven very heavey but he came alone on the first visit anyway and then said he had to have help taking it out of the cabinet and taking it to the warehouse to fix it. He should have known that. Two of them should have come on the first visit to take the ovens for repair? Now it has been almost 2 months without my double ovens.
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