October 6 Our Clopay Garage Doors were installed on 8/22/08. Problems with the doors were noted on paperwork at installation. We understood someone would get in touch with us about the problems, but they didn't. We contacted Home Depot and were told several times a rep for Clopay would come look at the doors, but he didn't.
My husband, myself, and Home Depot started contacting Clopay and Jacobs Overhead Doors directly. They have refused to do anything saying we have to produce pictures so they can see if it is "Warranty". The 2 doors were installed incorrectly and the vertical bar that is in the center of the "carriage house" doors doesn't line up at all. It looks like a jig saw puzzle that a 2 year old put together.
The district installation manager for Home Depot was the only person that would respond and he took pictures of the doors. He noted that they had manufacturing AND installation problems. My husband had to go to Jacobs Overhead Doors on Telge where we showed them the pictures in person, but they subcontract the installation because they don't have installers. Still they are doing nothing!
DO NOT buy Clopay Garage Doors and DO NOT use Jacobs Overhead Doors in Cypress, TX! It won't be worth the headache!
0 comments