Usacomplaints.com » Construction & Repair » Complaint / Review: Secure Van Lines - Taken with out authorization. Forged Signitures to prove... Don, Jamie, Andrea, Sharon... They LIE. #352890

Complaint / Review
Secure Van Lines
Taken with out authorization. Forged Signitures to prove... Don, Jamie, Andrea, Sharon... They LIE

Beware of this company... They ask you for a credit card to give you the best quote... They are a scam...

When contacting this company both my brother and I where moving. He was going to one state and I to another. Don came to my home in CA. And gave a qoute on the house hold merchandise that belong to me.in the mean time I had explained that I would not be around on July 20. He asked me for a credit card for the security of the qoute. Dumb as that was, Don took the number down and left. I called the company and spoke to Jamie, another person that worked derectly with Don. I explained very carefully that I would not be in town "NOT to use the Credit Card and that I would get back to her when I got back into town." While I was away, they went to my brother with the forged documents saying that I signed them. My brother not knowing anything about the transaction but, new I was dealing with them let them take the merchandise. The only thing was the company knew that I was leaving the Country that very day so my brother could not verify with me the situation. All he saw was my signiture and my credit card number which I had on me at the time. I was leaving the country and there is no way he would know other than what they had shown him. Of course since he saw the credit card number and the security code he assumed it was legit. He never had the credit card number at any time. So when I got back to the states, Jamie tried to tell me my brother signed the credit card. However the documents that she sent are very different. Not to mention there are 3 different hand writings on the entire contract. Not one of them mine. The credit card was ran from there office and that would about 130 or more miles away so it would be in possible for my brother to have signed it. Then be back to let them take the merchandise. Not to mention that on July 11 they charged my credit card with out a signiture then either however they haven't given that signiture verification. Then the story changed where Jamie tired to imply another whole story where my brother was an acting agent. Blah Blah Blah... So as of Sept 10 they told the police Pm Desert it was on it's way. They have told me there was a break down on one of the trucks. Then they said they have it. Then Andrea says I will dispatch the truck driver and see where he is. Then it's back in CA. Then it's in rought. Now they say that I owe them money.in the mean time they change there stories to it's on it's way to, truck break downs... So on... They have had the merchandise since July 24th and it's been everywhere according to them and they say I owe them more money on something that I didn't even sign. Don't let them in your house or anywhere near you. If they can fodge signitures and get away with it because I will state for the record that the police depts. Do not care. They can pretty much do anything they want. At one point the Santa Clara police where on a 3 way conference call as they told me I would not get my entire shipment unless I gave them CASH... The officier even tried to correct DON and he wouldn't listen. So consequently, I came back from vacation and have nothing other than the clothes that I packed in a suite case.


Offender: Secure Van Lines

Country: USA   State: California   City: Santa Clara
Address: 2784 Homestead Road #107
Phone: 8665440090

Category: Construction & Repair

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