I am not a negative person, but there is nothing positive we can say about our experience with this company. I am a true optimist and when someone does wrong by me, I always leave room for doubt that their intentions were not negatively motivated. However, there is no possible room for error in this scenario. The "estimator" (owner's wife) came out and looked at all of our goods and furniture, both in our home and storage unit. We were provided a price, based on cubic feet (which we have sense discovered to be illegal since 2005), based on everything that she saw and we were told the price was "bonded" at that price. When the crew arrived to load the truck they immediately informed us we had roughly twice the amount of space we were told, hence twice the price. Under quoting by 50% is not a mistake. That is an intentional and malicious manipulation. We were also told us that our items would be delivered within 3 - 7 business days of our desired delivery date. Not true. The paperwork specifies they have 21 business days from the "delivery date" to deliver items.
They ended up fulfilling that promise, barely. We received the majority of our items on the 20th business day. For a month we lived on microwave dinners, slept on an air mattress and lived in only one week's worth of clothing. We ate slept, read and worked on our laptops on the floor. We are missing several boxes and what we did receive received significant damage.
You will see the same story repeated over and over on. Do not believe anything they say, and don't use them, no matter what.
Lp
Sammamish, Washington
U.S.A.
0 comments