I entered the Frazer Gerhrds store after looking at the website and receiving a few mailers. This was April. I decided that the sales person was nice and the showrom was clean. I bought a total of 4 new appliances - all for my kitchen.
Once my new dishwasher was installed I called that same day to explain to the sales person that my dishwasher did not work.
6 months later I am left with the same unit that does not work. I have tried to work with the sales person, teh store manager, teh subcontractor, teh repair sevice yet I have not had any success.
I spend hours a week on the phone trying to get answers. I am always given another number to call or another route to go. They have come out several times admitting that teh unit is not working propperly yet they do not replace teh unit.
It has been a toal of 6 months with a broken dishwasher.
Please DO NOT PURCHASE ANYTHING from this store - they do not stand by the warranty of the products they sell. They do not care about customer service - they are rude and not helpful.
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