I purchased this purifier direct from Aller Air for $599. I spoke to Gershon, he was soft spoken and friendly on the phone when ordering.
After I received the purifier in mint condition, I was not happy with it because I believe the carbon smell from the carbon filter gave me a sore throat every morning and I had trouble sleeping because of the fan noise even on the low setting. The air flow was very poor too.
I decided to return this purifier but Aller Air was now not responding. I finally called then and spoke to Gershon. He informed me that there would be a 25% restocking fee and shipping charges.
Aller Air has never provided me with their return policy, nor do they have a return policy on their website and I told him that this is illegal.
The next conversation I had with Gershon, he told me that I can return it but I will have to pay for the filters and shipping. That is over 50% of the purifiers original cost.
I should have checked usacomplaints.com before buying from these crooks. I learned this lesson dealing with Aller Air (Another fraudulent company from Quebec Canada)
Artur,
BC Canada
Smack007
Anmore, British Columbia
Canada
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