On Saturday, April 26 I placed an order for 2 augers. When the order got broken up into all the components which were "free" but entailed outrageous shipping and handling fees, I could not get out of the automated order phone line to stop the ordering process without hanging up. I was not even sure what I had ordered or been charged for.
I located the company on line and found I would have to dial a different number during M-F hours to inquire about the order. I tryed that number several times throughout the day to CANCEL the order but "all the customer service reps are assisting other callers."
I then emailed their customer service to cancel the order and told them I had already called my credit card company to stop payment on this order. Two days later I received a reply that my email came "too late" to stop the order and to just refuse it when it arrived.
Unfortunately I followed their instructions and now have no record that I refused the order. My credit card company can't reach them by phone (of course) and reportedly the auger company didn't receive the refused item. Since the company is obviously shady in the first place, it doesn't surprise me in the least that they would lie about not getting their shipment back.
So I will continue to protest the charges through my credit card company. When I googled this company today, I see they have ripped off many other customers. I hope we can get it shut down or sued out of existence.
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