My husband and I purchased a cookware set from Celebrity Crystal and China before we were married (in 2006). The day that we received our cookware, we were eager to try it out and make culinary masterpieces! However, to our dismay, when cooking things other than chicken and vegetables (as shown in the demonstration that we attended) the pans become difficult to clean and had horrible splotches all over them when we finished cleaning them.
We called Celebrity to relay our displeasure with their product. They would not allow us to return their product. They would only allow us to 1) exchange the pans for another product they offer (What 23 year old would spend $1500 in china or crystal???) or 2) receive "service"- which involved a Celebrity representative to come to our home to resolve our problem with our pans. We opted for option #2.
When the sales representative attempted to resolve our problem, he was unable to explain the problem (splotching of pan after EVERY use) and said that our problem would not be resolveable and would try his best to arrange for a refund.
Several phone calls and emails later, Celebrity China refused a refund and would not provide and further service (there isn't really anything you could do about this splotching other than using "Barkeep's Friend"- which according to the sales/service director, should NOT be neccessary.) They continued to ruin our credit for not paying for pans that we absolutely refuse to use or pay for. What a wonderful start to soon-to-be newlyweds!
A representative called us a year later to try to resolve our account, with the same conversations taking place (accept an exchange or service). With no resolution. This company does NOT stand behind their product by offering refunds like a normal company. As a pastry chef, I think I know my way around the kitchen and what constitutes a good pan! Beware of this company!!!
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