New Image Pools and Spas, Negotiated a 100 Linear Foot pool but documented the contract as a 35X20 freeform pool, Salesman had a drawing of a 30x20 foot pool. He was to redraw the pool to scale but didnt (???), instead erased (???) the 30 and put 35, then turned over to engineer to do final plans. When the engineer gets plans and super imposes it to his software it takes the dimensions 35X20 but given scale is off it lessen the Linear Footage of the pool. We paid for 100 Lf, and then THEY deceptively changed the dimensions after that. (erasure). As a end result the pool turned out more narrow. I noticed this error on there part when engineer plans were mailed to me and they said I would have to pay $2,000 for there error TO CORRECT, but instead because they were caught in there measurement scheme, they said they would credit the contract and not to worry that I woulnt even notice any differrence, WRONG, VERY NOTICEABLE, a 35x20 pool can be 90 lf, 91lf 93 to 105 lf. (BEWARE YOU COULD BE OVERPAYING), I find this Unethical. This is the unit you pay and cost of concrete and steel is figured... The Pool companies play with this to lessen the costs and maximize profits, thus cheating you out of your pool project... Many people are not aware of whats taken place and it has good old Deception tied to it without transparency and proper disclosure on contract... incomplete work, Likes to push there incomplete work into warranty, Get money and then endless follow up to get warranty work... Work to be complete then warranty applies not other way around, manipulation, arrogance, poor people skills, workmanship is not good, follow up work is tainted with deliberate actions to cause more problems (spa) not resolve problems once and for all to really satisfy customer... Complaints with City, BBB, State Construction... instead of solving the deficiencies and getting final payment instead he attempts to intimidate me with Collection Agencies... Attention Class Action Attorneys, Many Pool companies are practicing this Deceptive Trade practice... And Contracts and Sales Practices should be looked at Closely... Our Intent by posting this is to get our pool and what we wanted from the very beggining RESOLVED
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