» Construction & Repair » Complaint / Review: Sears-kmart - Sears Craftsman lawnmower purchased at kamart under warranty sears refuses to fix!. #302053

Complaint / Review
Sears Craftsman lawnmower purchased at kamart under warranty sears refuses to fix!

I purchased a craftsman lawnmower from kmart may by september it stopped working. Lucky for me we purchased the extended warranty from kmart. So i took out my trusty reciept and called the 1800 number listed. They were extreamly nice and explained that craftsman had a 24 months parts and labor and that the kmart warranty would not kick in untill after that one ended, ok no big deal. They even put me on hold and transfered me over to well sears since they are the manufacture of craftsman. Ok they told me to take it to my closest sears and that they would send it off it would take about a week to fix and i would have my lawnmower back. Good enough right, wrong. I took it into my local sears. They informed me they could not fix it because it was a "kmart product"."HUH???" I am confused at this point so i go home, and get back on the phone well just to let you know that i have been going around and around in this same loop even tried to take the lawnmower back to kmart but it was past the 90 days from purchase. Last week i had the last straw 8 months from the day this started. I was on the phone once again because we thought we had this all worked out but unfortunately we did not. My husband decided to call the store to make sure that the rep had put it in the computer like he said he would. The assistant store manager stated she had to look into this and would call us back. Ok i have the sears warranty service on the home phone and the sears store assistant manager calls me back and states"ive just talked with the store manager and you will need to call kmart we dont fix kmart appliances" again i am dumbfounded. I explained that to the rep that i was with on the home phone in the warranty department obviously in a call center she said she had never heard that and wanted to check into it. Ok well after about a 10 min hold wich i didnt mind she comes back and states "NO, If the product is a product soley made by sears we warranty it." So i am still stuck with a bum lawnmower that no one will fix and is under warranty!!! I am totally fed up. I emailed and called sears corprate offices to no avail. I highly advise anyone not to purchase anything from kmart that is made by or serviced by sears.

Offender: Sears-kmart

Country: USA   State: Georgia   City: Rome
Address: Hicks Dr Rome Ga 30161(kmart) Martha Berry Hwy Rome Ga 30165 (sears)

Category: Construction & Repair


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