My complaint is with your store employees at 901 N POLK ST STE 365, DESOTO, TX 75115, Ph: 469-567-8400.
I rented a sofa from this location and I make weekly payments, however the store employees call me every Saturday and tell me that the payment is due. One Saturday I was out of town and as usual someone from their office called me and I was not available, so she called my references looking for me as if I stole something from them... Please take note that my payment is not past due and has never been late.
I spoke to the Manager about this and he assured me that this was not acceptable behaviour and it would not happen again, he said my account is noted for a “no call reminder”... However, the calls continued. They call me from their personal cell phones and ask for a payment. On one occasion I refused to give her credit card information on her personal phone, so I called the store. Please take note “I have never been late”. These people are stockers, well today May 5 was the last straw... I was out of town this past week on business and did not pay on Saturday (May 3). So far today (Monday, May 05, 3:32pm) I have received over 15 missed calls from this store, they have left no messages, and they just keep calling from different numbers. Their behaviour is so bizarre and I have experienced nothing like it in my life. I want nothing to do with this company and I wish to discontinue our rental relationship. I will request that they immediately pick up the sofa and I have filed a complaint with the police department.
Please counsel these people or they will run away all of your “GOOD” customers.
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