My wife and I ordered 21 windows from Home Depot on March 12. We were assured the American Craftsman Series 12 were quality windows.
About halfway through the installation, the installation crew indicated that many of the windows were bowed, did not work properly and were, quite frankly, junk. The salesperson told us these were a product of Anderson Windows, but we later found out they are only made by a company owned by Anderson Windows.
After several inspections and experiments with single rather than double windows, representatives of Home Depot (Aaron Spiezer) agreed the product was defective and that Home Depot would replace the entire job with a quality window.
At the next meeting with Mr. Spiezer, he wanted us to agree to replace all of the windows with American Craftsman AC 86 series windows. We asked to see a sample, but he only had an 8500. When we asked for a brochure, he had nothing. We called the manufacturer, who does not have this series listed on their website, and after being placed on hold several times, I was told they had no information on the window and that we would have to deal directly with Home Depot.
The big news is that Mr. Spiezer wanted us to sign an agreement giving him an additional $3500 without our ever seeing this new window. Now all correspondence has stopped, we are contesting all charges on our credit card ($10,691), and we have canceled the order. Buyer beware of Home Depot's bait and switch tactics!
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