After reading Iris' report from January about this company, now I know we will never see a replacement tabletop! Not that we really want a replacement of an item that shatters for no reason.
We purchased our patio set at Fry's Marketplace in Avondale, AZ. It was mid-February, and we wanted the set for a new house when we moved back to California March 1st. Being from California originally, we knew there weren't places like Fry's out here that we could find furniture for such low prices, so we bought the set and kept it in boxes until we arrived in our new home. Low prices indeed. I am such a firm believer in you get what you pay for too!
We put 4 of the swivel chairs together, two are still in a box in the garage. The table was easily put together by two people, just needed to fasten the legs in place. The glass was already inside the tabletop frame that neede to be added to the legs, no biggie. Again, easy enough for two people to complete, and all parts were included. (Which after reading other consumer complaintss is surprising.)
The table has been in our backyard now for exactly ONE week. There is a small plant in a very light planter, and two tealight holders (not much weight on the table at all). Today, during lunch, we here this terrible noise from the backyard and the glass from the tabletop has completely SHATTERED! No one was near it, luckily! We weren't even outside! No big dogs, or low flying aircraft, aliens or objects falling from the sky are to blame. Just the glass itself shattered into a million pieces in the middle of our patio!
Thank God we weren't enjoying lunch outside in Sunny California with our FOUR year old. I can just imagine all of those glass pieces falling onto our legs. A replacement tabletop would have been the least of our worries.
After getting absolutely NOWHERE with the Fry's location where we purchased the patio set, my boyfriend was able to find the 800 number for the company who manufactured it. Thanks to the two chairs we were too lazy to finish putting together, and the box the reside in the garage! When Jon called Courtyard Creations and explained the problem to the customer service rep, she was not at all shocked. He said, "Oh, have you heard of this happening before?" Yes! We are not the first! Are you kidding me? Why are you still selling this stuff? Do I have to again imagine what would have happened if my daughter was outside playing right then? Ugh!
So she didn't even ask for a receipt or anything, which really tells you either how shotty their products are, or they never intend to send a new one. Either way, she told Jon it would take 3 months to get the replacement tabletop because they are backordered. Yeah, whatever.
DO NOT BUY FROM Courtyard Creations! You actually do get what you pay for.
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