We purchased an outdoor furniture/patio set at Albertsons grocery store in November for $300 thinking we'd gotten a great deal.
Opened the package and it was missing hardware and seat cushions were damaged.
Called 800 number on paperwork requesting parts. It is now January 30th and we have called them repeatedly asking for our parts - we continually get new commitments as to when we'll receive and we get nothing.
When I told them I'm not happy that I purchased an outdoor set that I cannot use, customer service rep told me that I can return to the store. Oh, no I can't! I called Albertsons and they said they will not take the set back b/c it's been over 30 days since I purchased and they don't like to take back seasonal items! So, I'm stuck with this $300 patio furniture that I can't even assemble to use!
I asked to speak to a manager and rep told me that there is no one else that can help me. "I will get my parts when I get them, madam!" This was her answer no matter how much I plead to speak to a manager and in the end, she just said, "You didn't buy anything from us." What? She said that they are just a customer svc company in Toronto, CANADA that was hired to take calls for the patio furniture company and they don't really want to hear my complaints about how they did me wrong!
Terrible, terrible customer service. Don't be lured by the cheap prices on this outdoor furniture, because you will not be able to use it if it's missing parts and they will not do anything to help you if it is!
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