Were fooled into letting the salesperson into our home with the promise of a $50 Visa giftcard (which we never recieved) and before you knew it we were frightened into buying a water system for "the ehalth of our family". We were told we would have to change the filter once a year @ a cost of $19.99 and replenish the salt at the rate of 1 bag a month.
Less than 2 months of this thing being in my house, we ahd to replace the filter, the "injector" and I am replenshing the salt at the rate of 3-4 bags a month.in total we have had to replace the filter 4 times and I simply can't keep up with the salt expense, since it runs about $4 - $5 per bag. $20/ month a top of a finance bill of $110/ month is simply too expensive.
The straw that broke the camels back was when we were in the process of refinancing our home and were told 2 days before our scheduled closing that the finance company that Aquativa placed our contract with had placed a lien or 2nd mortagage on our home. Remind you, we never missed a payment or were even late with a payment. As a matter of afct we were 2 months ahead on the finanace agreement.
When I e-mailed the president of the company, he promptly replied with a "form letter" answer saying that they knew nothing about this, but that they were not responsible and I should contact the finance company about having them move to 2nd lien holder on my refinance. Pretty conveinant for "not knowing about the situation".
I have been round and round with this company and continue to get the run around that my fight is with the finance company and not them. I tried to talk to them about the service issues and performance of this system and they refuse to acknowledge that anything is wrong, they say my system is performing the way it is designed and completely ignore the fact that their salesman lied to me.
I want a refund and the 2nd mortgage removed from my home. I even suggested that they refund me what is owed on the loan (minus everything that I ahve already paid) and I'll pay the balance of the interest owed.
Be very careful of this company. They lie. They place your home at risk. They refuse to accept responsibilty for their salespeople or their actions and they refuse to make an injustice right.
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