Action Appliance was listed as an "elite" service provider by LG, the manufacturer of my refrigerator. I called them for a service appointment, and was told that the evaporator fan motor was faulty and it would have to be ordered, and a tech would return in 3-5 business days to repair. I paid them in full for the diagnosis, labor, and the part ($262.07)
We called a week later to inquire as to why we hadn't heard anything. We were curtly dismissed by a person named Amber, saying the part hadn't arrived yet. We called the next business day, and was told by Amber that the part still hadn't arrived with no explanation. When pushed for more infomation, she said she would call back. She didn't.
This dance continued for another day. I asked to speak to a manager several times with no luck. I asked to have a manager call me. No one did.
Finally, during the same merry-go-round the next day, I was told by Amber that the part had been "over-nighted" and would be installed the next business day between 12-4. I took off work, and waited and waited, and no one showed and I didn't even receive a call.
Finally after 14 days (10 business days) we called back and luckily spoke to someone besides Amber. We were told that the part had never been over-nighted and that it was on back order for about 1 month! He said that Action would refund my money less the diagnosis fee.
So two more weeks have passed, and I have received nothing from the company. I also found out from LG that the part was not on backorder. Action Appliance was on a CREDIT HOLD with LG because they weren't paying their bills on time!!!
Since that time I have found out:
1. Action Appliance misdiagnosed the problem in the first place&there was nothing wrong with the part they told me I needed.
2. They charged me for a part that was supposed to be under warranty (according to LG)
They lied, cheated and withheld information for 2 weeks, kept me without a functioning refrigerator, and as far as I am concerned, stole my money since I haven't received one cent refunded in over 2 weeks.
If you choose to do business with these people... I wish you luck. It looks as if I will probably have to sue to get my money back.
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