Our general contractor used this company to have replacement windows made for our home. The windows are so poorly made and fitted that insects can actually get past the window seals (tube gasket at the bottom) and get inside the house. Unbelievable.
They have been out numerous times but only after dozens and dozens of phone calls by our contractor. Absolutely horrible customer service. It is one story after another.
They were out here once to scab in a piece of foam tape on each side of the window frame because (according to the service tech) the tube gasket was made too short - so insects could get through.
The new piece of tape caused the gasket to sit up and creates an angle. Big enough for insects to still crawl through.
Now they have replaced the tube gasket but it still rides up over the tape. So we are back where we started and this has been going on for almost a year.
At this point I dont really expect we will ever get properly sealed windows, however I will do my best to make others aware of our terrible experience with this company.
Be very, very, very careful in your choice of custom window providers.
I know I will never again use Custom Window Systems of Ocala, Florida.
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