Custom window systems manufactured replacement windows for my screen room and interior home. The interior windows were high impact, lateral sliding hurricane windows. These windows were then distributed by town and country industries in tampa to my installer. The hurricane windows leak water on the inside of my home. I had both a rep from town and country and custom windows come to my home as well as my installer. My installer and town and country both said that no hurricane window should leak water inside your home. Jody, the rep from town and country even called the factory rep from custom windows and told him of problem and stated no hurricane window should ever leak and requested a factory rep from custom windows come to my home and evaluate. Custom windows, 3 weeks later, sent a service rep, not a factory rep, and the service rep, ozzie, said the windows were designed to leak water inside and showed me weep holes in the inside sill. I said, as did my installer and town and country that no hurricane window should leak inside a home and thats why you get high impact windows to keep the wind and rain out. Ozzie just shrugged his shoulders and said the windows are born to leak and he would file a report and based on this report, custom would decide wether to send a factory rep out. I told ozzie i wanted custom windows to replace these windows with ones that dont leak even if the design had to be different. Final outcome was that custom windows sent a notice to town and country which they told my installer that custom windows will not do a thing, the leaking windows will not be replaced and custom considers it a done deal. Meanwhile i and stuck with windows that leak and when a hurricane comes, i risk my home being flooded and internal damage from extremely high winds and rain. These supposed seep holes drain very slowly and there is a door on them to outside that winds/rain hold in a closed position, preventing seep holes from emptying water on inside.
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