We live in an upper and lower unit duplex and own the building. Our tenant had no heat one day so we called them and asked them to come out and look at the furnace. The guy came out and said our main circuit board was blown and we paid them over $300 for the repairs. Now, less than a week later — no heat again! We called them in the evening since that's when we were notified of the problem. On the phone they stated there would be no emergency charges, trip charges or any other charges related to the call, but if it was a *different* item that was broken they would charge for repair on that item.
They sent their on-call guy over (Who's name is Sky, fits him well since he seemed to be a real "air" head). The guy said that it looked like the furnace may have had a short related to the wires that were hanging out of it (from the previous repair guy) and once he snipped the wires and re-attached the cover it seemed to be fine. He then said there would be no charge, went out to his van and apparently started yapping with his boss. Well he came back in after 15 minutes and said there was a $30 trip charge we had to pay.
WHAT A BUNCH OF CRAP! I guess they didn't think they were getting enough money out of us initially, so they decided to magically fart out a "trip charge", even tho they said that there WOULD BE NONE In the first place. So these LIARS come up with FRAUDULENT charges and rip off their customers. Not only that but this "sky" idiot turned on this one blower on our furnace that was not supposed to be on and the furnace was blowing COLD AIR after he left and he never even CHECKED his work when he was done.
STAY FAR AWAY from this den of idiots!
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