Purchased a 4-piece furniture set consisting of a loveseat, sofa, wedge, and recliner from a JCPenney furniture outlet. It was delivered promptly and the movers assembled it and put it in position. When I went to move the couch for the first time, I discovered the bottom of the couch was broken and the movers had placed a large gouge in my hardwood floor when they moved the couch in. JCPenney sent me new parts for the bottom of the couch so I could fix it myself but refused to look at the floor.
Six months later, the couch is falling apart. It is still under warranty but JCPenney refuses to do anything about it. I've been calling and placing claims for over a month now and am getting nowhere. They refuse to even discuss the floor damage and have yet to do anything about my couches which are ripping due to a faulty design.
I have never had a worse experience with customer service. They make excuses and outright lie directly to me. They are making no effort to fix the situation. I have no idea why they won't at least honor the warranty on their product!
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