Quick Service, But Nasty Customer Service — When we called to get an explanation of the charges, the Manager (located in Dallas/Ft. Worth, TX) became loud and aggressive with me. Stated that he was having a decent conversation with my husband before I got on the phone. Called me a "Smart Alike", accused me of making threats, stated that he would see me in court if I stopped payment on the check, and told me I could not have the name of the owner and HUNG UP on me. He later called back and offered my husband a $50 refund.
How it all Started: Located the company on the internet, explained the problem in detail — Wayne Dalton System w/broken spring/tubing — dispatcher stated that he was unable to provide any estimate over the phone. However stated that he would waive the $49 service call fee. Well that didn't happen. The tech. That came out quickly diagnosed the problem — broken spring in Wayne Dalton Tube — estimated $300 parts and $49 labor to do a Torque Master / TorkMaster Conversion System. Stated that if I didn't go w/him, I would be charged the $49 service call fee.
Well he installed a Tortion Spring System, never removed the Wayne Dalton Tubing, collected the fee and left.
After my husband came home and saw the simple Spring install and cabling job, and saw that the Wayne Dalton Tube was still there and not repaired as he had understood it would be, he was upset. Thought the company had overcharged (Actual Parts: $99) and could have provided an estimate for this job over the phone.
When we called to complain, we got the manager from hell who was loud and aggressive with me. I later called around and found that the Wayne Dalton Tube was supposed to be removed and I got a price of $275.
Ladies and Gents — Force Garage Door Companies to give you a FREE Estimate. And Ladies, don't take any CRAP from overzealous, power hungry, male chauvinist managers! I guess women don't handle business matters in Texas like they do in Georgia.
Jones
Snellville, Georgia
U.S.A.
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