On Monday, October 9, I approached a representative of Sun State, regarding removal of debris from my yard. The rep quoted $100.00, wrote up what I thought was a Work Order. (The city removed this kind of debris on Thursdays.) I signed it and he informed me that I had until 6:00 P.M. That same evening to cancel the order. If I did not cancel by that time, they would be removing the debris on Thursday, October 11. I told him I would like to confirm with my husband and left with a pink copy of the order. I spoke with my husband and then called and cancelled. This was done before 2:00 P.M. I spoke with the receptionist who told me she would take care of the cancellation.
On Thursday, while I was away from my home, workers came and removed the debris. I immediately called the company when the rep tried to negotiate a lower payment. I refused because I had cancelled and to be honest, I do not have the funds to pay. He responded that the work was done and I have to pay. I called the company to get the matter resolved but was told that a manager would assist me. After waiting and no call, I called again, a Sales Manager came on the phone and told me that I signed the contract and that I was responsible. He asked me if I read the back of the invoice. I read the back of the contract (after my conversation with the Sales Manager) which said I had to cancel in writing 3 days prior the job date. Between invoice ate date and job date are 2 days. On the 9th of October, while I was having the conversation with Sun State, my neighbor was standing next to me and heard him say that I have until 6:00 P.M. To cancel the order. During my many telephone conversations with the rep or the receptionist, at no time was it mentioned to me that I had to cancel in writing.
If that is the only criteria for cancellation, they should let their clients know up front before they hand over paperwork to sign. Had I known that this was an issue with them, I would never sign the invoice knowing that I had only 2 days and couldn't cancel. I think I was tricked into signing and now I am being forced to pay for a job I cancelled.
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