After reading Mr. Houston's commentary on the workings of Blue Haven in Houston, I felt the need to express what happened to us because we are a prime example of how this company takes advantage of it's customers. We were very excited about working with this company, but it was short lived. Everyone seemed amiable and attentive until we signed a contract with them. The 24 hour financing took 3 weeks with one phone call to keep us informed. The emailed contract and lay-out that was promised the next day, was sent 3 weeks later after I reminded them. I had to call them to receive any information/updates. We were told that if we didn't like the financing, we could cancel the contract, which was a lie. Not only were we unhappy about the lack of communication but also the closing fees, so we informed them that we wanted to cancel. The sales manager was rude, threatening and a bully. He theatened us with a $5000 fee or forcing us to get a pool from them if we tried to terminate the contract. The general manager backed his poor behavior by reporting that maybe he had a bad day. The general manager was inappropriate (sassy tone), supported his employee with a flatout lie (that I nor my husband have voicemail) and would not listen to or validate any of our concerns.
When we tried to call a coroporate office, we discovered that there is no Blue Haven corporate office. They had done nothing but filed permit paperwork with the county and the HOA and applied for financing (approximately $300). We were so concerned with their dealings, lack of communication and bullying that we paid them $3500.00 to leave us alone. We will be paying more money for a pool with another company but are relaxed because of their communication, manners, morals and ethics. This company doesn't care who you are, if you are happy, and tries to take advantage of good people.
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