The salesman RICK SWANSON described the Eco-Smarte brand of water treatment systems as the very best available for hard water scale control. It should have reduced Iron and other minerals better than a Brine (salt) system. It was supposed to use a process like one used in outer space that would purify it with oxygen.instead, it only oxidized the Iron molecules into a BROWN SLIME that stained all plumbing and tasted repulsive. They tried adding a filter downstream that just caused more Iron Oxide (RUST) to get into all our water lines, with even more negative results. And, the water wasn't 'soft like' as RICK claimed it should have been.
Water 'Morons' initially failed to install sand filters, which may have resulted in the Demineralizing tank (which should have been removing all iron) getting fouled. They knew they needed to on this new well, as we reported seeing residue in appliances.
They quit trying to resolve the problems after a few months and offered only to replace it with a salt system worth thousands less to me. I refused to deal with their ineptitude anymore and declined the offer. I removed their ECO-SMARTE system myself and now my water is much better. Without eco-smarte we neither see or taste the brown slime! Good ridance water doctors!
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