My name is Kristen XXXXXX and I've been compelled to tell my story about what happened with the T & B Sales company that distributes and sells Advantage"The Wonder Cleaner".
No matter how minor an act or how inexpensive something was companies just can't sell something and think their business is doing someone justice no matter how they treat people!!!
In January, I purchased a $100.00 box of industrial cleaners, what they claimed, " would clean anything". Now I wasn't a chump and neither is my husband to believe that something like this existed. We own a big-rig, and if any of you out there have ever tried to clean one by hand yourself, you know how hard it is.
Major professional big-rig detail shops use acid on some parts of the rig just to get it clean and have to use a pressure washer to get the gunk off. When the guy used it on our driveway, he had a small-toothbrush sized metal/wire bristled brush he was scrubbing it with. Naturally when you use a wire brush on concrete, you can almost use any cleaner.
We purchased it and were told that we had three days before midnight on the third day to return the product if we were unsatisfied. We sent it back on the 11th of January - two days after buying product, mailed it, have confirmation and receipts for insurance.
We've repeatedly made phone calls to these people asking about our product, speaking w/someone and they say to call back or they're just customer service... They must have forgotten what that position is supposed to do!!!
They finally give me a refund number and now no one is returning my calls on that number either! I've tried my credit card company and they said I had to give the chemical co 30 days to submit refund. Chemical co said they didn't get all their charge receipts in even after two months!!?! Now they won't return our calls and my credit card co has taken over to find out what's really going on with this company!!!
Not even the U.S. Post Offc could track our package with the insurance on it or the tracking number or anything! I know to some it's only $150.00- after the cost of shipping - which was supposed to be reimbursed as well, but to me it's a matter of Principle and respect for others and if you're gonna work in customer service, it's not rocket-science, do it right!!!
I'm not knocking the industry, I've been in it and know alot of others that are, but be good at what you do and take pride in it or get out of it!!!
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